Privacy Policy

This is the privacy statement of RealChems ,

Applicability

This privacy statement applies to all privacy-sensitive information or personal data that you provide to us, for example via a registration form, contact form or orders you place. We attach great importance to the privacy of our customers and therefore exercise the utmost care in handling and protecting personal data. We process data in accordance with the conditions set in the General Data Protection Regulation (GDPR). RealChems is responsible within the meaning of the GDPR with regard to the processing of your personal data. This means that only we determine which personal data are processed, for what purpose and in what way. We are responsible for ensuring that your personal data is processed properly and carefully in accordance with the GDPR. In this privacy statement we explain which data we process and for what purposes they are used.

Overview of personal data

Below you will find an overview of the personal data that we process:

First and last name
Address data
phone number
E-mail address
IP address of a website visitor

Purpose and basis for processing personal data

By agreeing to this privacy statement, you give explicit permission within the meaning of Article 6(1)(a) of the GDPR to process your personal data for the purposes stated below. You can withdraw this consent at any time. However, if you do not provide certain information to us or do not have it processed by us, we may not be able to serve you properly.

If you have not given us explicit consent to process your personal data or if you have withdrawn this consent, the processing of your personal data may be based on Article 6(1)(b), (c) and/or (f) of the GDPR. apply. In that case, processing of your personal data can take place without your consent, provided that this is necessary for the execution of an agreement to which you are or will become a party, or necessary for the representation of the legitimate interests of RealChems . In addition, we may be subject to a legal obligation to process your personal data.

We process your personal data for the following purposes:

To carry out our services (goods to be delivered to you)
Handling your payment
Sending our newsletter
To inform you about changes to our services and products
To offer you the opportunity to create an account

We do not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected.

Provision to third parties

We may share your personal data with third parties if this is compatible with the purposes mentioned above. Provision to third parties may be necessary for the execution of the agreement that we conclude with you, may be necessary for the representation of a legitimate interest of ours, or may be necessary to comply with any legal obligation to which we are subject. We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. We remain responsible for these processes. Apart from the above situations, we only provide your personal data to other third parties with your express permission.

Commercial purposes

We may use your personal data for commercial purposes, for example to provide you with further information about our services or relevant products or changes in legislation that are important regarding the offer. In that case, you will only be informed at the e-mail address you registered. If you do not wish to receive information about relevant products or services, you can easily indicate this by clicking “unsubscribe” in the received email. Your personal data is anonymized in the context of market research before it can be used to optimize our services and can no longer be traced back to you.

Your data will not be sold or shared with third parties for commercial purposes, unless you expressly consent to this.

Cookies

A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. You can unsubscribe from these cookies by setting your internet browser so that it no longer stores cookies. You can also delete all information previously stored via the settings of your browser.

We use the following cookies:

Functional cookies: these are cookies that are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preference settings. We can also optimize our website with this. These are analytical cookies that do not infringe your privacy for which we do not require prior permission from you.

Google Analytics: cookies from the American company Google are placed on this website as part of the “Analytics” service. RealChems uses this service to receive reports on how the website is used and to measure its quality and effectiveness. We use Google Analytics in the manner prescribed by the Dutch Data Protection Authority in order to fall under the exception in the cookie law, which means we do not need your prior permission to use Google Analytics.

View, correct or delete

You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to data processing or to object to the processing of your personal data. You have the right to data portability ('data portability') if we have digital personal data that we either process with your consent or process to execute an agreement we have concluded with you.

This means that you can submit a request to us to send the digital personal data that we store about you in a readable computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to RealChems .

To ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.

We would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.

Contact

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via RealChems .